syncportDetention invoice cancelled after an eight-month dispute
Plywood manufacturer, Paraná → industrial packaging plant, California. Paranaguá → Oakland, 1 × 40'HC. Anonymised case from our operational records.
What was the situation?
The terminal opened no gate windows before the cargo cut-off, the carrier refused an extension and rolled the booking to a vessel that then slipped another week. A detention invoice followed, and the first dispute was rejected for lack of evidence.
What did Sync Port do?
Sync Port rebuilt the timeline, obtained the depot's full correspondence history, reopened the dispute with the complete e-mail record and kept following up with the carrier's collection agency until the decision.
What was the result?
The contested detention charge was cancelled in full by the carrier.
Why it matters for your next shipment
A rejected dispute is not the end of the file. Carriers decide on documented evidence, so a complete e-mail record of gate windows and roll-overs is worth keeping from day one. Sync Port keeps that record on every booking and follows a dispute until the carrier answers.
A similar problem on an active file?
Send the route, the deadline or the invoice in question. We reply with what can be done and what we need from you.