syncportOrigin free time raised to 10 days and no-show fee waived
Plywood manufacturers, Paraná → industrial packaging plants, Ontario and California. Paranaguá → Halifax/Toronto · Paranaguá → Oakland, 6 × 40'HC. Anonymised case from our operational records.
What was the situation?
In its first month of operation Sync Port faced a port with no gate windows for weeks and exporters unwilling to bear transfer or cancellation costs.
What did Sync Port do?
Sync Port asked the carrier's commercial team to extend origin free time on both bookings and formalised a vessel transfer without a no-show fee.
What was the result?
Origin free time was extended from the carrier's standard 7 to 10 days on six containers, and the transfer was confirmed with no no-show fee.
Why it matters for your next shipment
Origin free time is negotiable before the containers are picked up, not after the invoice. Asking the carrier's commercial team early, and getting the no-cost transfer in writing, protects the exporter when the terminal cannot receive cargo.
A similar problem on an active file?
Send the route, the deadline or the invoice in question. We reply with what can be done and what we need from you.