syncportCarrier rollover compensation credits recovered on four bookings
Plywood manufacturers, Paraná → industrial packaging plant, Texas. Paranaguá → Houston, 14 × 40'HC. Anonymised case from our operational records.
What was the situation?
Spot bookings were rolled by the carrier for overcapacity. Rollover compensation is not applied automatically, and in one case it was credited to the wrong customer and passed on to the destination agent as a cost.
What did Sync Port do?
Sync Port claimed the compensation after each rollover, chased missing replies, had the credit reassigned to the correct account and recalculated per container instead of per booking.
What was the result?
Two credits already reconciled reduced the carrier's invoices by BRL 5,751.76 (45–48% of the invoiced amount); two further credits were applied in August 2026.
Why it matters for your next shipment
Spot bookings can be rolled, and the compensation the carrier offers has to be claimed, checked and sometimes recalculated. Reviewing the credit unit (per container, not per booking) and the account it lands on is where the money is.
A similar problem on an active file?
Send the route, the deadline or the invoice in question. We reply with what can be done and what we need from you.