syncportDetention invoice cancelled after an eight-month dispute
100% of the detention charge cancelled by the carrier after an eight-month dispute.
Read the caseCase studies
Who follows up →What we resolved, shipment by shipment.
Eight FCL export files from Paraná to the United States and Canada, with client identities withheld. The figures come from carrier emails, invoices and credit notes in Sync Port’s operational records.
+240containers shipped since 2024
Everycarrier serving Brazil
AnyBrazilian port
What did we recover, extend or keep on the booked vessel?
Company names, people, booking and container numbers are withheld. Segment, state or province, ports and figures are shown as recorded.
Detention invoice cancelled in four days, with extra free days added
4 days from detention invoice to cancellation, with extra free days added by the carrier.
Read the caseFree vessel transfer secured, then an undue amendment fee reversed
0 amendment fee paid: the carrier corrected the invoice and issued a credit note the same day.
Read the caseOrigin free time raised to 10 days and no-show fee waived
+3 days of origin free time on 6 containers (7 to 10 days), and a transfer with no no-show fee.
Read the caseInvoice discount negotiated from 20% to 50% after a carrier-caused delay
50% discount on the disputed invoice, up from the 20% first accepted by the carrier.
Read the caseDuplicate origin charges refunded in full
BRL 7,869.60 in duplicate origin charges refunded in full through carrier credit notes.
Read the caseCargo cut-off extended after a highway closure blocked access to the port
4 containers kept on the booked vessel after a cut-off extension granted the same evening.
Read the caseCarrier rollover compensation credits recovered on four bookings
BRL 5,751.76 in carrier credits recovered on two bookings, with two further credits applied in August 2026.
Read the caseHave a file that needs this kind of follow-up?
Tell us the route, the carrier deadline or the invoice you are questioning. We answer with what can realistically be done and what we would need from you.